Refund policy

Return Policy:

Frescia offers complete trust and transparency on all your purchases with us to all our customers. Any purchased item can be returned within 2 days from the receipt of orders. You can return the purchased item to Frescia for any of the following reasons:

  • Wrong Product.
  • Defective.
  • Expired.
  • Damaged.

Before returning the product, please make sure products are not opened and used.

*As these are beauty products, we do not accept return or exchange of Body Lotions, Scrubs and Masks, Hair Care.

Refunds :

For products applicable for return, we either give shopping points or refund to cards directly in case of prepayment. For any other form of payment, we issue a cheque.

Cancellation Policy :

If you want to cancel please write to us at or call us/WhatsApp @ +91 8777066563

The cancellation can only be done before dispatch.

Additional non-returnable items:

– Gift cards

– Bags/Pouches

-Additional accessories excluding product.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

– Any item not in its original condition is damaged or missing parts for reasons not due to our error

– Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:


19, Ground Floor, Jay Gopal Das road, Sodepur,

Kolkata, West Bengal, India.

Pin Code – 700110.

Contact: +91-8777066563


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a refund for the value of your return. Once the returned item is received, a refund will be initiated.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to:


19, Ground Floor, Jay Gopal Das road, Sodepur,

Kolkata, West Bengal, India.

Pin Code – 700110.

Contact: +91-8777066563

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.